1 Introduction
1.1 “DCS”, “we”, “us” and “our” means DCS Property Group ACN 611 973 874, its related bodies corporate and their officers, employees, agents and contractors.
1.2 DCS collects personal information in the course of conducting business in Australia. This privacy policy explains how that information is handled.
1.3 We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which regulate the collection, use and disclosure of personal information.
1.4 By providing your details, you consent to the collection, storage, use and disclosure of your personal information in accordance with this policy.
1.5 This privacy policy also incorporates our policy on managing credit-related information, which is addressed in section 8.
Who does the privacy policy apply to?
1.6 This policy applies to individuals whose personal information we currently hold or may collect in the future, including customers, prospective customers, individuals making enquiries, contractors, agents and prospective employees.
1.7 This policy does not apply to employee records of current or former employees where those records are exempt under applicable legislation.
What information does the privacy policy apply to?
1.8 This policy applies to personal information, including information considered sensitive under relevant legislation.
1.9 Information is not considered personal information where it cannot reasonably be linked to an identifiable individual.
Anonymity and pseudonymity
1.10 We take reasonable steps to destroy or de-identify personal information when it is no longer required for authorised purposes.
1.11 You may request to use a pseudonym or remain anonymous when dealing with us, and we will consider such requests where practical.
1.12 If you choose not to provide requested personal information, we may be unable to provide certain products or services.
2 What kinds of personal information do we collect and hold?
2.1 The type of personal information we collect depends on the nature of our interaction with you and what is required to provide our products or services.
2.2 For customers and prospective customers, information collected can consist of individual or company contact details, demographic or profile information relevant to service delivery, product or service preferences, financial or insurance-related information, credit-related information, payment details, official identification document details, and records of enquiries or feedback.
2.3 For contractors, agents or prospective employees, information collected can consist of contact and identification details, date of birth, employment history and qualifications, residency or work authorisation status, taxation identification information, insurance or licensing information, banking details, and records of communications.
Sensitive information
2.4 Sensitive information is treated with a higher level of care due to the potential impact of misuse.
2.5 Where permitted by law, sensitive information collected may relate to health-related information relevant to engagement, background information required by law, or professional association membership.
2.6 We generally do not collect sensitive information from customers unless it is directly relevant to providing a service.
2.7 Sensitive information is not collected without consent unless permitted or required by law.
Web-generated information
2.8 When you access our website, technical information may be collected automatically, including network address information, browser and device type, operating system settings, access times, referring pages, and website interaction metrics.
2.9 Website usage information relates to how visitors navigate and interact with website content.
3 How do we collect personal information?
3.1 Personal information is collected directly through our website, online forms, surveys, telephone communications, meetings and email correspondence.
3.2 Information may also be obtained from authorised representatives, referral sources, financial institutions, employers, government bodies and marketing activities.
Use of cookies
3.3 Our website uses cookies to improve functionality and user experience.
3.4 Cookies assist in recognising returning visitors and streamlining website interactions.
3.5 You may control cookie settings through your browser.
4 How do we hold personal information?
4.1 Personal information is stored securely in physical and electronic formats.
4.2 Safeguards are in place to protect personal information from misuse, loss or unauthorised access.
5 Why do we collect, use or disclose personal information?
5.1 Personal information is collected to provide products and services and to meet legal obligations.
5.2 Information may also be used for related purposes that are reasonably expected.
5.3 Personal information may be disclosed to service providers, advisors, financial institutions or government authorities where permitted by law.
6 Marketing activities
We may contact customers and prospective customers with marketing communications where permission has been provided. You may opt out at any time.
7 Disclosure outside Australia
7.1 Personal information may be disclosed overseas where required to provide services.
7.2 Reasonable steps are taken to ensure overseas handling aligns with Australian privacy standards.
8 Credit-related information
8.1 Credit-related information is collected only where products or services are provided on deferred payment terms.
8.2 Such information is stored securely and used solely for managing payments.
9 Information security incidents
9.1 Procedures are in place to manage unauthorised access or misuse of personal information.
10 Access, correction and complaints
10.1 You may request access to or correction of your personal information.
10.2 Complaints may be submitted in writing.
Privacy Officer: privacy@dcspropertygroup.com.au
11 Changes to the policy
11.1 This policy may be updated from time to time.
11.2 Effective December 2025.
